About us

  • What we do

    What we do

    We own and manage over 22,000 homes, and balance great customer service and value-for-money to provide a range of quality services for you our customers across the Midlands and the East of England.

    Our Group is made up of four member companies – Axiom, Friendship Care and Housing, Longhurst and Havelok Homes and Spire Housing.

    We are also one of the UK’s leading developers with an extensive build programme and have a specialist development arm called Keystone, which focuses on the growing market of retirement living.

    With a clear set of values that unite our Group, we put our customers first and look to work in collaboration with partners that share our ambition and vision of ‘Improving lives’.

    In May 2012, as part of the capital market issue and loan restructuring process, the Group established a special purpose funding arm to the business called Libra Treasury plc. This helps to help facilitate new borrowing arrangements.

    We honour our promises and, in doing so, deliver homes and services with real social value. Together, we tackle the challenging issues faced by our communities, focusing on delivering value-for-money to invest in homes and services that make a difference to the lives of the customers we serve

  • Our vision and values

    Our vision and values

    Our vision and values are at the heart of our business and were created by the colleagues that make up Longhurst Group, who help to deliver the great services we provide.

    For us it’s all about having a shared vision of ‘Improving Lives’ and we live by this every day.

  • How we are run

    How we are run

    Longhurst Group is an independent charitable registered provider of social housing, registered with the Housing Regulator, the Homes and Communities Agency. We are also a major provider of care and support services and a number of the care schemes we run are each registered with and regulated by the Care Quality Commission.

    Our regulatory judgements on governance and viability have been consistently top-level (G1 and V1) with the most recent Regulatory Judgement of G1/V1 published in 2017 following an in-depth assessment further confirming our robust business and financial base.

    Safeguarding our vision of ‘improving lives’ is our Board, which has responsibility for the overall management and performance of the Group and is supported by our Executive Management Team which, led by Julie Doyle our Chief Executive Officer, oversees the day to day management of the Group.

    As a business with charitable and social purposes, we strive to be an ethical, transparent and accountable organisation. Each year we publish a Value for Money report to evidence that we are efficient in our spending, so that we are in a position to continue to invest in homes and communities, and in so doing, fulfil our social purpose. We also publish a breakdown of the categories of our expenditure as we wish to be transparent about how we spend our money.

    Our customers are actively involved with us and scrutinise aspects of our delivery of customer services as well as participate in our customer editorial panel. Customer involvement is key to us improving our services and we support and train our customers to ensure they can play an active and effective role in helping and challenging management to continually improve our services.


  • Group consolidation

    As part of our continued drive to improve the service we provide to our customers, Longhurst Group is proposing to bring each of our four member companies together to form a single organisation. 

    We have started work to look at simplifying the structure of Longhurst Group. Our Board is keen to consider the views of our customers before deciding how to proceed with this proposal.

    Customer consultation

    All of our customers were invited to share their views about this proposed change as part of a consultation that ran for six weeks, from Monday 14 January until 9am on Monday 25 February 2019.

    Further information

    Click here for more information on the customer consultation.

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