Your Housing Association Needs You...

….With a slight slant on Lord Kitchener’s famous quote, this was Friendship’s Managing Director, Jonathan Driffill’s key message to more than 250 customers who flocked to Friendship's Key Customer Conference recently. 

A rousing ‘here, here’ came from the audience at the Beeches Conference Centre in Bournville, Birmingham, when Jonathan announced that there had been major cultural change in working with customers over the past three years, (despite the economic downturn and the challenges of the last 12 months), real headway and improvements are being made as a result of involving and consulting with customers. 

There were more than 30 stalls on the day with representatives from the Police Authority, Fire Service, TPAS, Social Services, Credit Union, career and job consultants and Trading Standards.  Friendship staff were on hand to provide information across all services, including housing and property management, care services, anti-social behaviour and confidential money and debt advice.

Four exciting workshops were on offer; ‘Friendship’s Care Hospital’, provided a first aider taster session helping to assess and treat conditions such as stroke victims, asthmatics and diabetes.  Based on the game show, ‘Friendship Family Fortunes’ had two teams going head to head in a fun money advice quiz.  A ‘Talking Heads’ style drama tackled and highlighted examples of anti-social behaviour and an interactive workshop centred around repairs and maintenance and provided a practical  insight into gas and electrical safety in the home.

Organiser, Customer Relations Manager Victoria Leonard said “I’m absolutely thrilled with the amount of interest our customers have shown, our numbers have increased this year and I hope this will encourage even more people to get involved.”

For more information contact Friendship Care and Housing: Victoria Leonard (Customer Relations Manager) Tel: 0121 233 8663.