Service Standards

Our service standards set out our promises – that is, the minimum our customers can expect from us. Each one deals with a particular part of our service and has been approved by our Key Customer Panel.

They currently include:

• Before you move into your new home;
• Home visits;
• Estates management;
• When we collect your rent;
• Equality and Diversity;
• Care and Support;
• Involvment and information;
• Ground Maintenance;
• Cleaning;
• Repairs Service;
• Dealing with anti social behaviour; and
• When you make a complaint.

These leaflets are available to download in PDF format, by clicking on the title.  If you require any of these documents in a different format, please contact us.