Library

At Friendship we regurlarly publish advice and information for our customer and other people interested in our work.  These include:

• Service Standards
• "About..." leaflets
• Financial Inclusion Strategy
• Single Equalities Scheme
• Customer Insight Strategy
• Annual Report
• Customer Involvement Expenses and Rewards Policy
• Customer Involvement Booklet
• Customer Involvement Policy
• Impact Assesment for 2010/2011
• Key Customer Schemes key priorites for 2011 -2012
• Customer Focus Newsletter Issue 1 
• Customer Focus Newsletter Issue 2
• Customer Focus Newsletter Issue 3
• Customer Focus Newsletter Issue 4
• Customer Focus Newsletter Issue 5
• Local Offers
• Meet the Neighbourhood and Income Teams in Your Area
• 'Your Voice' - Summer Edition
• 'Your Voice' - Winter Edition
• 'Your Voice' - Spring Edition

These documents are all available to download.  Where we can, we try to provide alternatives to Portable Document Format (PDF) files - usually as Microsoft Word documents. If you need a different format, please contact us and we will do our very best to meet your needs.

Our publications are all written in English. Due to the large number of different languages and dialects used in the communities we serve, we do not routinely translate documents, as this does not offer very good value for money.

We are very happy to translate any publication into any language on request. You can contact us here.

We will of course also be pleased to reproduce any publication in alternative formats, for example Braille or as an audio version, on request.

Most of the publications will open in a new window. You'll need Adobe Acrobat Reader to download PDF files. You can download it free of charge by clicking on the logo below.