Key Customer Panel
Our Key Customer Panel is a group of
Friendship Care and Housing customers from across the East &
West Midlands who have expressed an interest in getting involved at
a higher level.
The panel has been running since December 2006
and is seen as the flagship of customer involvement at Friendship.
It is used as a tool for staff and customers to submit agenda items
for discussion, debate and consultation. To date, the panel has
been actively involved in the consultation and approval of all our
Service Standards, our information leaflets, planning customer
involvement activities and events as well as keeping us on our toes
to help improve services!
The Panel meet monthly with the Customer
Involvement Manager and meetings are alternated between the day and
evening. Meetings are held at Friendships Birmingham or Nottingham
Office. This has made it easier for different people to attend and
has therefore helped make the panel more diverse.
The meetings are noted and managers are sent a list of
issues/questions that they need to formally respond to in time for
the next meeting. To view the minutes from the last 12 months,
please select from the list below:
We are continuously looking at ways to build
the capacity of the panel and we give members opportunity to get
more involved in national housing issues by attending seminars and
training. We now create an annual training plan just for our
involved customers. During 2011 customers will have the opportunity
to receive free training on over fourteen topics such as, ‘Human
Rights Awareness’, ‘Mental health awareness’, ‘Basic I.T skills’
and ‘Chairing a Meeting’. (Click here for the Key Customer
Training Brochure for 2011-12)
This free training has helped our involved
customers look at the bigger picture and network with other housing
association tenants from across the country. We promote and
encourage people to attend these events to help broaden their
knowledge and understanding and we give them certificates for
attending and taking part. It also increases their confidence and
their ability to challenge us so we both get the most out of their
involvement.
If you are interested in joining the Key
Customer Panel or any of our other Key Customer activities, please
click
here. Alternatively you can contact Sophie Hall
or Tracey Quirk on 0300 123 1745.