Get Involved!

Hello, my name is Victoria Leonard and I am your Customer Relations Manager at Friendship Care and Housing.  I’m here to ensure that we are informing, consulting and involving our customers as best we can to help improve our services.

To do this, Friendship’s Key Customer Scheme was set up in summer 2006 to encourage people to get involved. We want our customers to tell us how they feel about the service we provide and encourage them to actively give us their unique perspectives on our services and the decisions we make. Any one of our customers can ask to get involved in a way that suits them best. You can even get involved from the comfort of your own home by taking part in postal or telephone surveys. Or you can join our staff and customer project groups or become a Key Customer Panel member or even join our Board of Management.

There is a host of ways for you to get involved with Friendship.  Click here to view the main Involvement Activity List.  (Word version)

Friendhsip's new Tenant Inspector Scheme, known as Friendship Accredited Standards Assessors or F.A.S.A. (named by our Key Customers) has gained momentum.  Customers who expressed an interest were given three day training, including site visits.  The FASAs are currently looking at our Empty Property Standard.

We try to make it as easy as possible for our customers to get involved. To do this we vary the times and days that we hold meetings, provide free transport and reimburse registered care costs. For Key Customer Scheme activities we also offer 'High Street Vouchers' for attending meetings. Key Customers are also eligible to attend relevant free training sessions and seminars to help them in their role.

Our Customer Involment Policy has recently been approved by our Key Customer Panel members.  To view our policy, please click here for Word version (click here for PDF version)

If you would like to join the Key Customer Scheme please complete the registration form by clicking here and I will contact you personally.  Alternatively if you would like to find out more please call me on 0121 212 8663 or email me at victoria.leonard@fch.org.uk

I look forward to hearing from you!