How repairs are prioritised

Priority to repairs is considered given our customer’s level of need or their vulnerability

Emergency repair (are carried out within 24 hours)
examples:

• no electric
• no cold water
• heating failure in wintertime
• major leaks (eg: gas or water)

Urgent repairs (are carried out within 7 days)
examples:

• no hot water
• heating failure in summertime
• waste leaks and blockages
• toilet not flushing
• partial electrical failure
• re-glazing

Routine repairs (are carried out within 28 days)