Get Involved

Help us to shape our repairs and improvement service

At Friendship, we understand that we must involve our customers if we are to provide good quality services that you want and need.

Our property services team involves customers in a variety of ways to improve our repairs and maintenance services.

You could help us choose new contractors for gas servicing, doors, kitchens or boilers.

We also have customer focus groups in the East and West Midlands.  These are called Building Excellence Groups and the meetings are dedicated to consulting and involving customers in property services issues.  If you would like to become involved with the Building Excellence Groups, you would have the opportunity to monitor, challenge and question contractors about the work they do for us.

Repairs Interest Group (RIG)

As part of customer involvement at Beechdale, one of the topic groups is the Repairs Interest Group (RIG). This is made up of customers, neighbourhood officers and contractors who meet every 5 to 6 weeks to look at issues around repairs and programmed works.

The group also discusses guidelines and policies about repairs, and recently looked at the asbestos management policy.

We look at the type and specification of materials used in planned and repair work carried out and often get our contractors Morrison to bring along samples for us to look at and comment on before being fitted to homes.

We have looked at proposals for a replacement focal point fire, The group is helping us to choose the type of fire we would like to see fitted when a replacement is needed.

The Beechdale Estate Environmental Society (BEES), and the RIG group are currently involved in selecting contractors to tender for ground maintenance works on the estate.

When new customers sign their tenancy agreement at Beechdale they are invited to get involved in various groups including RIG.

If you are interested in getting involved and would like to find out more click here to download our customer involvement booklet.