Our Service Standards

Our service standards set out our promises – that is, the minimum our customers can expect from us. Each one deals with a particular part of our service and has been approved by our Key Customer Panel.

They currently include:

• Before you move into your new home;
• Home visits;
• Estates management;
• When we collect your rent;
• Equality and Diversity;
• Care and Support;
• Involvment and information;
• Ground Maintenance;
• Cleaning
• Repairs Service;
• Dealing with anti social behaviour; and
• When you make a complaint.

Each Service Standard can be downloaded by clicking here.

We review our Service Standards annually to see where we can improve and will add new ones to ensure that all of our business is covered.