Vision, Mission and Values

Friendship Care and Housing’s stated mission is to help people lead fuller lives.  We provide homes and support that meet individual needs and create better neighbourhoods to live in.  We are committed to promoting equality, diversity and customer awareness.  Friendship is a member of and fully committed to iN Business for Neighbourhoods.  We place excellence in customer service and care as our core objective, to get things right first time.  This requires effective teamwork across all staff groups in Friendship and all employees are expected to contribute to the delivery of these customer focused services through our teamwork approach.

Our organisational values are the principles that guide how Friendship acts and that shapes its policies and priorities.  Our values are concerned with our relationships with people, those who use our services, our employees and volunteers and the wider communities where we work.

Equality is our core value.  While individuals and groups differ widely in their culture, experience, aptitudes and aspirations, our guiding principles are that people are of equal worth and that promoting diversity strengthens Friendship and is essential to its success.

Friendship goes beyond a commitment to avoid discrimination.  Our aim is to put right wider inequalities and tackle indirect discrimination, removing the barriers to a fairer and more equal society.  Likewise our proactive approach to vulnerability and support is distinctive and value driven.