Future Plans

Our plans for a successful future fall into four areas:

Sensible Business Growth

• Positive feedback from regulators
• Positive feedback from Stakeholders
• Effective partnership working
• Achievement of Longhurst Group business targets
• Risk awareness and active risk management
• Financial benchmarking

Customer Service Excellence

• Positive feedback from customers
• Engaged and influential customer
• Evidence of customer participation in management and decision making
• Complaints resolved and lessons learned
• Continuous improvement
• Service standards in place and met even surpassed

Value for Money

• Operational Cost Index position
• Internal processes that reflects a Value for Money culture
• Performance Review and Improvement Forum
• Best value programmes
• Evidence of transferability, learning and innovation
• Inspection reports used to support continuous improvement
• Effective procurement
• Internal audit and evaluation

Valuing our Workforce

• Positive feedback from staff
• Engaged and influential staff
• Equal prominence given to business streams
• Investors in People status
• Staff suggestion scheme and forums
• Managing recruitment, retention and sickness
• Rewards and recognition
• Freedom to do the job – within a framework of vision, objectives, procedures and protocols.